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Garden waste customer service calls

2 August 2016

A message for our garden waste (green bin) customers.

We would like to advise garden waste customers that we are conducting a customer service exercise at the moments and are calling all green bin customers. We are working to ensure we have a correct database of contact details for these customers, including email addresses, to ensure that we can offer good customer service in to the future.

We are aware that many customers are not at home during working hours, and so we are making these phonecalls outside of normal office hours. Customers should be aware that these calls are genuine calls from the council, and that we will not ask for any financial information from you, we will just be collecting contact details.

This exercise is part of our commitment to helping local young people to gain work experience as we are using young people on work experience placements to make these phone calls on our behalf.


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Rushcliffe Borough Council Communications