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New number launched to report power cuts

7 September 2016

Rushcliffe Borough Council is backing the launch of a new number that aims to support members of the public if they experience a power cut.

When the power goes out, it can leave people feeling unsure about what to do. Research by Energy Networks Association found that 72% of people don’t know who to contact during a power cut, with many wrongly thinking they should call the electricity supplier they pay their bill to.

In order to solve this problem, a new phone number has been launched. From 6 September 2016, dialling 105 will connect callers to their local electricity network operator.

105 is available to electricity customers in England, Scotland and Wales. The number can be accessed from most landlines and mobile phones. It doesn’t matter who you choose to buy electricity from - anyone can call 105.

The public can also call 105 if they spot damage to electricity power lines and substations that could put them, or someone else, in danger. If there’s a serious immediate risk, the emergency services should be called too.

Visit to find out more about 105 and electricity network operators.

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Rushcliffe Borough Council Communications