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Residents could get SMaRT messages through their TV

8 December 2016

Rushcliffe residents could soon be receiving health messages through their TVs, thanks to the trial of an innovative piece of technology.

The SMaRT Messenger product lets users receive messages including daily check-in messages and health reminders, plus texts, photos and video message from loved ones, all through their own television set.

The Rushcliffe Health Partnership, is a collective of agencies from across the borough, aims to improve the health and wellbeing of residents in Rushcliffe. The Partnership’s ‘Healthy Lives, Healthy Futures Fund’ has awarded SMaRT Messenger funding to set up 50 units in local people’s home for a period of six months, allowing support in the home to be provided via a TV.

Developed and managed by Nottingham Community Housing Association (NCHA), SMaRT Messenger offers a simple way to connect with care providers, family and friends to improve independent living at home using familiar TV technology. The system delivers personalised reminders, information and news directly to the user’s TV from NCHA’s SMaRT call centre.

The product, which is unique among assistive technology, also allows family and friends to be involved. They can send texts and pictures to their loved one via a free app and website. Users can also request a support call at any time simply by pressing the ‘green button’.

Cllr Debbie Mason, portfolio holder for health and wellbeing at Rushcliffe Borough Council said: “Communicating with residents about their health is important and SMaRT Messenger helps us talk directly to people in their own home, often to those who are traditionally hard to reach. We’re excited to see the results of the trial at the end of the six months and would encourage any interested residents to get involved.”

NCHA’s Personalised Services Manager Tracey Ward is keen to get started: “As long standing specialists in assistive technology and telecare, we’re really proud of SMaRT Messenger. It perfectly complements the support services we already provide, and allows family and friends the opportunity to get involved with the support plan, which is so important to many of our end users.

“We’re really pleased to be given the opportunity to work in the Rushcliffe area, and we hope that by the end of the six months we’ll be able to demonstrate some really positive outcomes for residents.”

There are still places available for Rushcliffe residents who might be interested in taking part in the trial. Interested people should contact SMaRT on 03330 000320, email, or visit for more information or to register interest for yourself or a loved one.

NCHA has a short film on YouTube that shows the system in use with some of older tenants.

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Rushcliffe Borough Council Communications