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Garden waste collection

Registrations for the 2017/18 garden waste scheme have now closed. Residents can join the 2018/19 scheme from February.

Please consult our Frequently Asked Questions below for more information on your garden waste collection.

 

 

Frequently asked questions

Answers to the commonly asked questions about the garden waste collection service in the Rushcliffe area.

Do I have to join? 

No, the service is entirely optional. If you do not join the scheme, the Council will not collect your garden waste if it is left out for collection. Please notify us and we will arrange to collect your garden waste bin.

Existing customers: If you are already a member of the scheme (i.e you already have your garden waste collected) we should have contacted you to ask you to pay for the upcoming year - you do not need to join again. If you have not already received an invoice, please contact us by email customerservices@rushcliffe.gov.uk or call us on 0115 981 9911 from Monday to Friday between 8.30am and 5.00pm.

New customers: New customers can apply to join the garden waste scheme from 1 February 2017.

Why do prices vary in different council areas?

Although we may collect your garden waste we only set the price in our council area ie Rushcliffe, if you live in Newark and Sherwood for example the prices are set by them.

Why do garden waste collections stop over Christmas?

We empty garden waste bins every other week except for a short period over Christmas and New Year. This is due to operational reasons and a lack of customer demand over the holiday period.

Can I have more than one bin?

Yes, the cost of the first bin is £35 and each extra bin will cost you £20 per year. You can have a maximum of 5 as long as these are for your own property. Please call us on 0115 981 9911 to order extra bins.

If I register for the scheme half way through the year, do I get a discount?

No, the price is £35 for the year (1 April to 31 March) regardless of when you join the scheme.

What happens if I move house within the same council area – do I pay again? Does my bin go with me? Do I get a discount or money back if I leave the Borough?

If you move house, there may already be a garden waste bin there which will have been paid for by the previous occupiers. If not, contact us and we'll provide one and transfer your service to your new address. Do not take your garden waste bin bin with you when you move.

My garden waste bin is damaged – can I have a new one?

Yes, please contact us online for a new bin or call us and we will arrange for a new one to be delivered to you.

I would like a compost bin instead, do you sell them?

If you want to give composting a try it couldn’t be easier as residents can buy reduced price composters through Getcomposting. These composters are a great alternative for residents who tend to produce less garden waste.

What do I do with my garden waste if I don’t want to pay for the service?

We hope you feel that a charge of £35 is good value compared to the hassle of going to the tip. However, if you do not want to be in the scheme you will need to make your own arrangements to dispose of garden waste by either home composting it, or taking your garden rubbish to one of the household waste recycling centres.

If I don’t want the garden waste collection service, can I put my garden waste in my grey bin? 

Yes you can, but we would discourage this – your grey bin would soon fill up and you wouldn’t have room for your household waste. It’s also better for the environment to compost this waste. For an alternative to having your green waste collected, you might want to try home composting instead.

If I don’t want my green bin will you remove it?

Yes, we will remove garden bins you no longer use.

How will you know who has paid?

Residents that have paid for their garden waste bin will be issued with an individual sticker which they will stick onto the rear of the bin. The Council will keep records of who has paid and will only be collecting bins from those homes that have paid.

I am on benefits - do I still have to pay? Are there any concessions? 

As the cost covers the collection costs, there are no concessionary rates.

Will this scheme apply to village halls, community centres, churches and other such facilities?

Yes it will as the Council has adopted a no concessions approach.

Can my garden waste be collected from my door?

If you are eligible for assisted collections (because you have difficulties moving the waste), you will also receive assisted collections for garden waste. Request an assisted collection.  

Can I share a bin with my neighbour?

Neighbours who work together to provide a service to the community and need to share a bin, should contact us to discuss their requirements.

What’s to stop other people in the neighbourhood swapping my bin with theirs?

You will receive a sticker identifying that your bin is paid for and you can write your address onto this sticker - there is nothing we can do to stop residents moving bins around but we have not experienced any problems with this.

What if I live in a flat and have a shared garden?

We are happy to continue providing a garden waste collection service for flats - at a charge of £35 per year for the first garden waste bin, and £20 per year for any extra garden waste bins. Please contact us if you would like advice on how to go about organising garden waste collection for a multi-occupancy property.

What if I'm renting and / or am not responsible for the garden where I live?

Please tell the person responsible for your garden about the charge. They can then make the choice about whether to pay to continue having the garden waste from your property collected.

When is my garden waste bin collected?

You can find your bin collection day online if you aren't sure when your collection day is. Please make sure the bin is out ready for collection by 7am.

What can be placed in the garden waste bin?

Yes Please

No Thanks

Grass cuttings

Plastic of any description

Hedge clippings

Large quantities of soil

Twigs and small branches

Bricks or rubble

Weeds with soil shaken off

Any household waste

Flowers and plants

Animal waste

Leaves and bark

Any food waste