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Customer Services Advisors

Delivering our services in person, over the telephone and electronically

Salary: £15,576 - £19,932 per annum, 37 hrs per week - part-time hours considered.

Closing date: 28 February 2018

Customer Services Advisors

£15,576 - £19,932 per annum – starting salary depending upon experience

37 hours

Rushcliffe Borough Council is an excellent council, and we pride ourselves in being able to provide both high quality services and value for money.

We are looking for an enthusiastic, committed and customer focused individual to be part of a dynamic customer service team, to help deliver our services in person, over the telephone and electronically.   With previous experience of front line service delivery within the public or private sector, you will have an excellent understanding of the principles of customer service excellence, and a willingness to learn new skills. This is a unique opportunity for someone who relishes a challenge.

You will have the ability to assimilate the knowledge and undertake the training required to deliver a wide range of council services with an awareness of services offered by partner agencies. You will be required to understand and explain complex issues ensuring an excellent service is delivered to customers.

This position will provide an invaluable opportunity for anyone who has some experience within a customer service environment and who is interested in pursuing their career in this field.

These posts are based at West Brigford Police Station and Police Vetting clearance is a requirement.

If you feel you have the qualities outlined above then you can obtain further details below along with a link to our online application form.

Rushcliffe Borough Council supports flexible and part-time working in line with the needs of the public that we serve and the business needs of the Council. We believe that embracing flexibility is a smart way of working and ensures we can find and support the mix of talent and experience we need.  We can’t promise, but we are open to a chat about flexible working when you apply for a job with us.

You can also request an application form by emailing or by telephoning Nottingham (0115) 914 8317 (answer phone service available), or write to the Strategic Human Resources Manager, RUSHCLIFFE BOROUGH COUNCIL, Rushcliffe Arena, Rugby Road, West Bridgford, NG2 7YG.

Please note CV’s will not be accepted.

Closing date for applications: 28 February 2018

Skills Testing will be held on 7 March 2018

Interviews will be held on 9 March 2018

Applications which are successful will be kept on file for 6 months and contacted as further vacancies arise