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ICT - Freedom of Information Requests

Disclosure Log - ICT

2024

September

Reference: 3547937

Subject:

  1. Copies of any inventory that the authority has of tools, artificial intelligence or software algorithms used to assist in decision-making.
  2. If not included in the above, the names of any such tools.
  3. Where a process contains ADM or is partially supported by automated tools, any Equality Impact Assessments that have been carried out.
  4. Where a process contains ADM or is partially supported by automated tools, any Data Protection Impact Assessments that have been carried out.

Response date: 06 September 2024

Response: Response to this request - 3547937.

 

August

Reference: 3535829

Subject:

  1. What e-signature vendor are you currently using?
  2. How much are you paying for your current e-signature vendor?
  3. When is your renewal date for your e-signature vendor?

Response date: 01 August 2024

Response: Response to this request - 3535829.

 

July

Reference: 3535824

Subject:

Mobile phones

  • Who is your current mobile phone provider?
  • How many mobile connections?
  • When is the contract up for renewal?
  • How long do you contract for (24 or 36 months)?
  • The email address of the primary contact for this contract?

SIP Trunking

  • Have you implemented SIP?
  • If yes, when does the contract expire?
  • Who is your SIP provider?
  • The email address of the primary contact for this contract?

Team Licences

  • Which Microsoft 365 Licence do you have e.g. E3, E5 Have you voice enable your Teams Licences? If not, is that something you are considering?

Telephony

  • What is your current telephony system?
  • How many users of the telephony system?
  • When is the contract up for renewal?
  • The email address of the primary contact for this contract?

Contact Centre

  • What contact centre solution is the council using?
  • How many agents does the contact centre employ?
  • How many agents are concurrently working?
  • What is the cost of the contract for the contact centre solution?
  • When is the contract for the contact centre ending?
  • How long do you usually contract for?
  • The name of the relevant contact?

Response date: 19 July 2024

Response: Response to this request - 3535824.

 

June

Reference: 3525174

Subject:

  1. Can you please list the number of devices deployed by your organisation.
  2. Does your organisation plan to procure any of the below enterprise applications or software.
  3. Do you have any plans to procure End user devices (desktop/laptop/tablet/mobile phones etc)? 
  4. Do you have any plans to procure below services/softwares? 

Response date: 28 June 2024

Response: Response to this request - 3525174.

 

Reference: 3503391

Subject:

  1. Please list the departments that conduct investigations into issues / breaches of policy (e.g. for fraud, planning enforcement, licensing, etc.) in your council?
    1. Please list the approximate number of FTEs (full time employees) that work on investigations in each department?
    2. If not covered in question 1.a., please also note the number of total FTEs focused on fraud (and note the number of fraud specialists specifically) in your council?
  2. Considering third-party investigative software (e.g. for case management, financial investigation, covert operations, etc.), is this software typically procured by a centralised council IT team or by each investigation department?
  3. What was your councils overall spend on third-party investigative software last year? £…k 
  4. In percentage terms, approximately how has your overall spend on third-party investigative software, on an annual basis, changed over the past 3 years?
    1. Why (e.g. increase in number of users within existing departments, increase in departments, adopting new software, price increases, etc.)?
  1. Please populate the below table, specifying if your council uses the listed third-party investigative software categories, noting your annual spend for each and your current software provider(s) if so.
    Note that the total annual spend across the below categories should approximately sum to the overall annual spend on third-party investigative software, as per Q3.

Response date: 18 June 2024

Response: Response to this request - 3503391.

 

May

Reference: 3479392

Subject:

  1. The total number of cyber attacks detected or reported to you for each year (and month if possible) between and including 2019 and 2024 
  2. A breakdown of the types of cyber attacks experienced, including but not limited to:
    • Phishing attacks
    • Distributed denial-of-service (DDoS) attacks
    • Malware infections
    • Ransomware attacks
    • Insider threats
    • Other types of cyber threats, if applicable.

Response date: 21 May 2024

Response: Response to this request - 3479392.

 

March

Reference: 2746160

Subject:

  1. The number of data breach incidents the council has had between 2021/22, 2022/23 and 2023- date (March 2024)
    1. Of these, how many were cyber-incidents?
  2. How much has the council paid out in compensation for Data Breach claims between 2021/22, 2022/23 and 2023-date (March 2024)?

Response date: 26 March 2024

Response: Response to this request - 2746160.

Reference: 2640460

Subject:

  • Who is the supplier of your GIS Software e.g. ESRI / Mapinfo / QGIS etc
  • What software versions are you on?
  • How many desktop users do you have?
  • How many data editors do you have?
  • If ESRI, what additional servers to the Enterprise deployment? Imagery / Notepad etc
  • Are you on an ESRI Enterprise Agreement, or as GIS Admin do you think you should be?
  • Do you think there would be any benefit in setting up collaboration between portals? If so, what are the benefits?

Response date: 26 March 2024

Response: Response to this request - 2640460.

 

Reference: 2724679

Subject:

  1. How many times has your organisation experienced an attempted cyber-attack in the last two financial years? 
  2. Have you ever reported any cyber-related incidents to the NCSC and if so, how many in the last two financial years?
  3. Thinking about cyber-attacks where the criminal was able to obtain data or disable systems, how much have these cost the organisation?
  4. How much of the organisation’s total annual budget is spent on cyber support, protection and computer systems?
  5. How many people are employed by the organisation to oversee cyber support and programmes? 

Response date: 26 March 2024

Response: Response to this request - 2724679.

 

Reference: 2606395

Subject:

  1. As a percentage of your entire IT staff, how many are Service Desk and Service Management Staff?
  2. How many end users are supported by each Service Desk and Service Management FTE (or what is your ratio of Service Desk and Service Management staff FTE to end user FTE).
  3. Expressed as a percentages, how many of your Service Desk and Service Management Staff are insourced and how many outsourced.
  4. Expressed as a percentages, how many of your Service Desk and Service Management are permanent and how many temporary staff/agency.

Response date: 21 March 2024

Response: Response to this request - 2606395.

 

February

Reference: 2578807

Subject:

  1. Has Microsoft (or a third party on its behalf) carried out an audit of your Microsoft software assets in the last 8 years?
  2. If so, what date did any such audits start and finish?
  3. What is the corporate identity of the party carrying out the audit, e.g. Microsoft or the name of the third-party auditing company?
  4. Did the audit identify any breaches of, under licensing, or non-compliance with, your licensing conditions?
  5. If so, were any incentives relating to such breaches or non-compliance given by Microsoft to encourage your organisation to move to Microsoft cloud subscription licences?
  6. If so, please provide details of these incentives.

Response date: 19 February 2024

Response: Response to this request - 2578807.

 

2023

October

Reference: 2528472

Subject:

Information request for how the Council uses AI.

Response date: 31 October 2023

Response: Response to this request - 2528472.

 

September

Reference: 1855856

Subject:

How many computers on your IT network are operating on Windows 7 or Windows XP?

Response date: 28 September 2023

Response: Response to this request - 1855856.

 

Reference: 1845790

Subject:

An itemised list of all IT equipment belonging to the local authority which has been lost or remains unanswered for since January 1, 2020.

Response date: 14 September 2023

Response: Response to this request - 1845970.

 

August

Reference: 1828161

Subject:

For the different types of hosting services, can you provide me with the following information:

  1. Type of hosting – Dedicated, Co-Location, Cloud Hosting, Other?
  2. Who is the supplier of the contract? If possible can you also provide me with the name of the vendor, if applicable?
  3. What is the annual contract value for each contract?
  4. What type of cloud environment?

Private Cloud- a distinct and secure cloud based environment in which only the specified client can operate.

Public Cloud - where cloud services are provided in a virtualized environment, constructed using pooled shared physical resources, and accessible over a public network such as the internet.

Hybrid- integrated cloud service utilising both private and public clouds to perform distinct functions within the same organisation.

  1. What is the original start date of the contract agreement? If there are more than one contract please provide me with the start date for each contract.
  2. What is the actual expiry date of the contract agreement? If there are more than one contract please provide me with the expiry date for each contract.
  3. When will the organisation plan to review this contract? If there are more than one contract please provide me with the review date for each contract.
  4. What is the contract period in years? Please include whether the agreement has any extension periods?
  5. What services are provided under the contract? Please do not put hosting information such as web hosting, file storage, hosted application. The more information the better,
  6. Can you please provide me with the contract officer responsible for this contract? Complete contact details if possible name, title, contact email and number.

14.08.2023:

  1. please specify the contract type for all the contracts.
  2. please specify the type of cloud for the Saas contracts.

 

09.10.2023:

Further to your original response, Gedling Borough Council, Saville Audio Visual (VISAVVI) and Vipre Security contracts have expired. Please provide the latest contract updates.

Response date: 2 August 2023/16 August/13 October

Response: Response to this request - 1828161.

 

Reference: 1816445

Subject:

Contract 1 - Telephony/Voice Services (Analogue, ISDN VOIP, SIP etc)

  1. Telephony/Voice Services Provider- Please can you provide me with the name of the supplier for each contract.

  2. Telephony/Voice Services - Contract Renewal Date- please provide day, month and year (month and year are also acceptable). If this is a rolling contract, please provide me with the rolling date of the contract. If there is more than one supplier, please split the renewal dates up into however many suppliers

  3. Telephony/Voice Services - Contract Duration- the number of years the contract is for each provider, please also include any contract extensions.

  4. Telephony/Voice Services - Type of Lines - Please can you split the type of lines per each supplier? PSTN, Analogue, SIP, ISDN, VOIP

  5. Telephony/Voice Services Number of Lines / Channels / SIP Trunks- Please can you split the number of lines per each supplier? SIP trunks/connections, PSTN, Analogue, ISDN

    Contract 2 - Incoming and Outgoing of call services.

  6. Minutes/Landline Provider- Supplier’s name (NOT Mobiles) if there is no information available, please can you provide further insight into why?

  7. Minutes/Landline Contract Renewal Date- please provide day, month and year (month and year is also acceptable). If this is a rolling contract, please provide me with the rolling date of the contract.

  8. Minutes Landline Monthly Spend- Monthly average spend on calls for each provider. An estimate or average is acceptable. If SIP services, please provide me with the cost of services per month.

  9. Minute’s Landlines Contract Duration- the number of years the contract is for each provider, please also include any contract extensions.

  10. Number of Extensions- Please state the number of telephone extensions the organisation currently has. An estimate or average is acceptable.

    Contract 3 - The organisation's broadband provider.

  11. Broadband Provider- Supplier’s name if there is not information available, please can you provide further insight into why?

  12. Broadband expiry date - please provide day, month, and year (month and year is also acceptable). If this is a rolling contract, please provide me with the rolling date of the contract. If there is more than one supplier, please split the expiry dates up into however many suppliers

  13. Broadband Annual Average Spend- Annual average spend for each broadband provider. An estimate or average is acceptable.

    Contract 4 - Contracts relating to Wide Area Network [WAN] services, this could also include HSCN network services.

  14. WAN Provider- please provide me with the main supplier(s) if there is no information available, please can you provide further insight into why? 

  15. WAN Contract expiry Date- please provide day, month, and year (month and year are also acceptable). If this is a rolling contract, please provide me with the rolling date of the contract. If there is more than one supplier, please split the expiry dates up into however many suppliers

  16. Contract Description: Please can you provide me with a brief description for each contract

  17. The number of sites: Please state the number of sites the WAN covers. Approx. will do.

  18. WAN Annual Average Spend- Annual average spend for each WAN provider. An estimate or average is acceptable.

  19. For each WAN contract can you please provide me with information on how this was procured, especially around those procurement that used frameworks, please provide me with the framework reference.

  20. Internal Contact: please can you send me their full contact details including contact number and email and job title for all the contracts above.

Response date: 2 August 2023

Response: Response to this request - 1816445.

 

Reference: 1816445

Subject:

  1. Does your organisation use any applications or software to record Record of Processing Activity (ROPA)?

    If so, please state the product name(s) and version number(s) (if known)

  2. Does your organisation use any applications or software to support preparation for, or maintenance of ISO 27001 and/or ISO 27701 compliance?

    If so, please state the product name(s) and version numbers(s) (if known)

  3. Does your organisation use any applications or software associated with data breach management?

  4. Does your organisation use any applications or software associated with Freedom of Information management?

    If so, please state the product name(s) and version numbers(s) (if known)

  5. Does your organisation use any applications or software for Policy Management?

    If so, please state the product name(s) and version numbers(s) (if known)

  6. Does your organisation use any eLearning for Data Protection and Security Awareness?

    If so, please state the product name(s) and version numbers(s) (if known)

  7. Has your organisation reviewed / explored the market regarding the provision of technology which supports the delivery of Information Governance functions?

    If yes - please specify what actions have been taken?
    If no - does your organisation have any plans to review / explore this market in the next 3 years?

  8. Has your organisation allocated budget / financial resources regarding the commissioning / procurement of technology which supports the delivery of Information Governance functions?

    If yes - please specify what actions have been taken?
    If no - does your organisation have any plans to allocate budget / financial resources in the next 3 years?

  9. Has your organisation developed a business case (outline or otherwise) regarding the commissioning / procurement of technology which supports the delivery of Information Governance functions?

    If yes - please specify what actions have been taken?
    If no - does your organisation have any plans to develop a business case in the next 3 years?

  10. Will there be any opportunities to engage with your organisation regarding the commissioning / procurement of technology which supports the delivery of Information Governance function in the next three years?

Response: Response to this request - 1817141.

 

Reference: 1827793

Subject:

  • Please list the last two ITSM solutions utilised within your organisation since 2010 (not including the currently utilised solution)?
    • Examples include ServiceNow, BMC, Ivanti, Marval, HPOV, Hornbill, Freshservice etc
    • If the currently utilised solution has been in situ for this time, please state that.
  • Between what years were these in usage?
  • What were the principal drivers behind the decision to change?

Response date: 2 August 2023

Response: Response to this request - 1827793.

 

Reference: 1817116

Subject:

Information on ICT devices.

Response date: 2 August 2023

Response: Response to this request - 1817116.

 

April

Reference: 1102618

Subject:

As per my records, Phoenix hosting contract has expired. I would like to know whether this contract is still valid or replaced by any other supplier.

Response date: 24 April 2023

Response: Response to this request - 1102618.

 

Reference: 1085965

Subject:

Information on Cyber Security / Cyber Attacks.

Response date: 17 April 2023

Response: Response to this request - 1085965.

 

March

Reference: 1056406

Subject:

  1. Name, title and contact details of the Councils Senior Information Risk Owner
  2. A Copy of the 2020/21 and 2021/22 Annual SIRO report – this may be a standalone report or part of another report e.g. Annual Governance Statement, if so please provided a copy of the AGS for 2020/21 and 2021/22.
  3. A copy of the Councils current Information Risk Policy.

Response date: 8 March 2023

Response: Response to this request - 1056406.

 

Reference: 1051815

Subject:

We’d like to explore the sector’s relationship with data, strategies for data modernisation and how it is collected, stored, and categorised. We will also look into data usage, standardisation, open data, and transparency data.

We would like to make a Freedom of Information (FOI) request and ask you to answer the questions in the attached spreadsheet.

Response date: 3 March 2023

Response: Response to this request - 1051815.

 

February

Reference: 1044790

Subject:

Please could you provide answers to the following questions:

  1. Which standards does your council currently adhere to (i.e. ISO 27001, Cyber Essentials etc.)
  2. Which team/department/individual is responsible for managing compliance?
  3. If compliance is managed by an internal staff member, what role(s) is this
  4. Has cybersecurity been set as a priority for 2023?
  5. What software / systems does your council currently use to manage your compliance, and any related documentation?
  6. If software / a system is currently in place, when does the current contract with that supplier expire?
  7. If software / a system is currently in place, when did it last go out for procurement?
  8. What is your current budget for compliance & compliance solutions?

Response date: 24 February 2023

Response: Response to this request - 1044790.

 

Reference: 1032906

Subject:

I would be grateful if you would provide details of your current contract covering reprographics/print arrangements under the Freedom of Information Act as follows

  1. Number of MFDs (Multi-functional devices) & photocopiers at Rushcliffe Borough Council
  2. Name of incumbent
  3. Start/end date of contract (if expired, WHEN do you expect to revisit the marketplace)
  4. Details of any extension options
  5. What framework / Route to market used
  6. Number of regular/desktop printers (in addition to above)
  7. Is there a support contract on above, if yes please state start/end date
  8. Do you have a Print Room
  9. If yes, name of supplier, number of devices and start/end date of contract, also details of any extension options
  10. Total annual print/copy volumes including, if applicable your Print Room, for (a) mono (b) colour
  11. What Print software do you run
  12. Your total annual spend on print
  13. Name of person responsible for the running of MFDs and, if applicable, your Print Room

Response date: 24 February 2023

Response: Response to this request - 1032906.

 

Reference: 1011052

Subject:

Under the Freedom of Information Act 2000 may I kindly request the following information about your Cyber Insurance Spending The information needed is as follows:

SECURITY / CYBER SECURITY Insurance
Does your organisation currently have cyber insurance or plan to invest in cyber insurance in the next 12 months?

If you have cyber insurance who is the policy with?

If you have cyber insurance when does the policy come up for renewal?

If you have cyber insurance what is the cost of your current policy or renewal?

Response date: 2 February 2023

Response: Response to this request - 1011052.

 

January

Reference: 1004638

Subject:

  1. Please confirm if your organisation has an internal IT architecture and/or Enterprise Architecture function, along with respective job titles and the quantity of these positions. For example - 1x lead architect, 2x solution architect, etc.
  2. Please confirm if your organisation uses 3rd party Enterprise Architecture tooling software. For example - Sparx, Bizzdesign, LeanIX, etc.

Response date: 16 January 2023

Response: Response to this request - 1004638.

 

2022

October

Reference: 955136

Subject:

  • What IT projects are planned to take place within the organization over the next 5 years and when?
  • Please specifically include details of networking, telephony and communications.
  • What are the key parts of your Digital Transformation strategy for the next 3 years?
  • What adoption of Internet of Things and Smart Cities has been implemented?
  • What adoption of Internet of Things or Smart Cities is being considered or planned?
  • With more employees now working in a hybrid environment, what measures are in place to facilitate this securely? 

Response date: 6 October 2022

Response: Response to this request - 955136.

 

September

Reference: 940732

Subject:

Information about number of devices, costs and the replacement programme.

Response date: 22 September 2022

Response: Response to this request - 940732.

 

Reference: 946527

Subject:

  1. How do you manage your meetings? Do you use a meeting management software such as a board portal or a software such as Teams, emails etc?
  2. If yes, what is the name of the supplier?
  3. If yes, what is the contract expiry and contract review date?
  4. How many users are on the board portal/management solution, and how much do you spend on this?
  5. What is your cost per user?

Response date: 21 September 2022

Response: Response to this request - 946527.

 

August

Reference: 927042

Subject:

Public Facing Council Website

  1. What CMS/software and version does your public facing council website use? (e.g. In-house, Sharepoint, Jadu, Drupal 7)
  2. Is your public facing council website hosted and supported by a third party IT partner or on-premise? If a third party, when does your current contract expire?
    When was your public facing council website launched?
  3. What are your separate budgets for hosting/supporting and development for your public facing council website?
  4. Which team/department/individual is responsible for maintaining your public facing council website?

Digital Accessibility

  1. When was your public facing council website last audited for accessibility compliance?
  2. Which team/department/individual is responsible for maintaining accessibility compliance across your public facing websites?

Website Content

  1. Do you work with external marketing/communications suppliers to create content for your public facing services?
  2. When was the last time you conducted a content audit on your website to remove outdated content?

Response date: 15 August 2022

Response: Response to this request - 927042.

 

July

Reference: 912118

Subject:

Please may you provide me with:

  • A copy of any project plans associated with the implementation of Microsoft OneDrive in your organisation
  • A copy of any project plans associated with the implementation of Microsoft Sharepoint in your organization
  • A copy of any audit reports (to determine the effectiveness of your IT Service Desk or IT Helpdesk) undertaken on your IT Service Desk or IT Helpdesk between 2018 and the present day.

Response date: 10 May 2022

Response: Response to this request - 912118.

 

June

Reference: 880605

Subject:

I wish to submit a request to the organisation around their hosting contract(s) with 3rd party providers.

The type of contract I wish to see is below:

  1. Dedicated hosting- Managed environment
  2. Co-Location- hosting allows a business to still own their own server equipment; however, instead of storing it in their own data centre, they instead are able to store it in rented space in a colocation hosting centre.
  3. Cloud Hosting - Cloud hosting services provide hosting for websites on virtual servers, which pull their computing resources from extensive underlying networks of physical web servers.

Response date: 10 May 2022

Response: Response to this request - 880605.

 

May

Reference: 869150

Subject:

  1. Does the Council Outsource its; Customer Service Phoneline(s) and / or Website Maintenance including Innovation and Development, outsourcing may include staffing and the actual telephone / computer system(s) used?
  2. If yes, which company or companies are contracted to provide these services (if multiple please specify each supplier)?
  3. What is the contract start and expiry date (if multiple contracts exist please specify for each)?
  4. Is there an extension period within the contract? If yes, what is the period (if multiple contracts exist, please specify for each)?
  5. What is the value of the contract on an annual basis (if multiple contracts exist, please specify for each)?
  6. In the past 5 (five) years i.e 2021, 2020, 2019, 2018, 2017 what was the Call Volume per year to the council’s; General Enquiries / Housing Benefit / Housing Repair / Adult and Social Care, Phonelines (if different numbers or a total number if unable to separate by subject matter)?
  7. In the past 5 (five) years i.e 2021, 2020, 2019, 2018, 2017 what was the volume of website enquiries per year for each of the following subjects; General Enquiries / Housing Benefit / Housing Repairs / Adult and Social Care or a total number if unable to separate by subject matter?
  8. Is the council currently and / or in the process of investing in future Technology to interact with its population in more efficient and accessible way(s) e.g. Mobile Phone Applications / System - Voice Recognition / Website platforms? If yes, what is the nature of the Technology and what is the £value of the investment?
  9. Is the Council partnering / working with any other Local Authorities on developing and / or investing in Technology? If yes, please specify which Local Authority(s)?
  10. Does the Council have a £% efficiency target for this financial year 2022/23, if yes please specify % and £value?
  11. Does the Council own any housing stock?
  12. If yes, please specify level / number of housing stock?
  13. If the council’s housing stock has been transferred, please specify the name of the charity or organisation the stock transferred to and the number of properties it transferred?

Response date: 10 May 2022

Response: Response to this request - 869150.

 

Reference: 875219

Subject:

  • a list of your current Projects and Programmes (for example IT Projects) ?
  • Associated timelines for those Project and Programmes ?
  • Your current spend on Agency, temporary or Contingent Labour?
  • Copies of business Cases approved in the past 3 Months ?

Response date: 10 May 2022

Response: Response to this request - 875219.

 

Reference: 859702

Subject:

  • Please can you direct me to the authority's current ICT strategy?
  • What does the council currently use for their Backups?
  • When is the council looking to review this?
  • When reviewing, what does the council consider most important?
  • How would you recover in the event of a cyber attack?
  • Who is the best contact around this area?

Response date: 4 May 2022

Response: Response to this request - 859702.

 

Reference: 856275

Subject:

All expenditure on hybrid video conferencing systems including licensing, hardware and software information - required for the previous 7 years/ since Rushcliffe relocated to Rushcliffe Arena on Rugby Road.

Response date: 4 May 2022

Response: Response to this request - 856275.

 

February

Reference: A1346375

Subject:

Can you also supply me a copy of the following policies :

  • IT Disaster Recovery Plan (e.g. DR plan, backup)
  • IT Incident Response Plan (e.g. Cyber Attack, DDOS, Ransomeware)
  • Clean desk policy
  • Access control policy (Access to business applications or network resources)

Please details

  • Current measures in place to protect confidential information
  • How you monitor staff access to business applications in your Council and ensure staff have a right of access
  • How you implement and carry out checks to ensure staff are adhering to your clean desk policy
  • Please forward any communications to staff regarding your Clean Desk policy

Response date: 4 February 2022

Response: Response to this request - A1346375.

 

Reference: A1346374

Subject:

Information requested about Cloud Hosting - Cloud hosting services provide hosting for websites on virtual servers, which pull their computing resources from extensive underlying networks of physical web servers.

Response date: 4 February 2022

Response: Response to this request - A1346374.

 

Reference: A1346309

Subject: Information that relates to a specific telephone maintenance contract.

The contract information sent by the organisation previously has now expired please can you provide me with a new update of the telephone maintenance contract:

Please can you send me the following contract information with regards to the organisation’s telephone system maintenance contract (VOIP or PBX, other) for hardware and Software maintenance and support if all the information is still the same besides the contracts dates please send just the new contract dates.

Response date: 4 February 2022

Response: Response to this request - A1346309.

 

January

Reference: A1346311

Subject:

  1. Do you currently employ a Chief Data Officer in your Local Authority? (if yes go to Q2, if no go to Q5)
  2. If yes, What is the salary range for this post?
  3. Is this person male / female?
  4. Who does the Chief Data Officer report to?
  5. If no, Is this something you will be considering in the next 3 years?
  6. Do you believe the demand for data insight and analysis has increased in your Local Authority since the start of the Covid Pandemic?
  7. Do you believe the demand for data insight and analysis within your organisation is currently at its highest level?
  8. Please complete the table below relating to the number of enquiries for all Council services received via the following methods for the period 1 April – 31 March: Financial year, Website / Webform, Mobile App, Telephone / Call-centre - 2017-2018  to 2021
  9. What is the job title of the person responsible for data governance in your local authority?
  10. What is the job title of the person responsible for the data strategy in your local authority?
  11. Do you agree/disagree with the statement “Data is the local authorities most valuable asset”?
  12. Do you agree/disagree with the statement “The speed of being able to carry out data analysis will become more important over the next 18 months?”

Response date: 27 January 2022

Response: Response to this request - A1346311.

 

Reference: A1346239

Subject:

  1. What Applications and versions are you running and what was the value of the contracts for:
    • Finance
    • HR
    • Payroll
    • Projects
    • Business Intelligence Software Tools
  2. Are you planning a IT system upgrade in the next 12-18 months?
  3. How many Full Time Employees do you have (excluding employees at Schools)?
  4. Which Enterprise Resource Planning (ERP) or Finance system do you currently use?
    • What is the value & expiry date of your current contract/licence? What are the extension options?
  5. How many Finance system users do you have?
  6. How many Purchasing system users do you have?
  7. Which Supply Chain Management (SCM) System do you currently use?
    • What is the value & expiry date of your current contract/licence? What are the extension options?
  8. Which Enterprise Performance Management (EPM), Scenario Planning or Strategic Modelling system do you currently use?
  9. What is the value & expiry date of your current contract/licence? What are the extension options?
  10. Which Human Capital Management (HCM) or HR system do you currently use?
    • What is the value & expiry date of your current contract/licence? What are the extension options?
  11. How many HR system users do you have?
  12. Do you have a Digital Transformation Strategy?
  13. What parts of your Digital Transformation Strategy are you looking to implement in the next 12-18 months?
  14. Do you have any plans to migrate to a fully integrated, fully cloud based back-office system in the next two years
  15. Do you have an Oracle support partner for applications? If so who?
    • What kind of support is included in the contract (functional/technical/etc.?)
    • When does it expire?
  16. Are you running any Oracle Databases?
    • If so, what versions are you currently running?
    • What applications are being run on these Databases?
    • Are you planning another Database upgrade in the next 12-18 months?
  17. Do you have an Oracle support partner for Databases?
    • If so who?
    • What is the per annum value of the database support contract?
    • When does it expire?
    • Where are the databases held? Hosted, onsite/offsite?
    • If not, how many in-house DBAs do you have?
  18. Where do you advertise any Oracle procurement opportunities?
    • Who is responsible for looking after the contract for the Oracle estate?
    • Who is responsible for looking after the licenses for the Oracle estate?
    • When does this contract renew? Do you work with off-shore partners?
  19. Have you considered using a Software As A Service solution and not yet moved to one? Do you currently work with any partners in this space?
  20. At what level are decisions are made around procuring software and services such as video conferencing?
  21. We request for you to provide contact details of all chief decision makers regarding your technology through your organisation?

Response date: 17 December 2022

Response: Response to this request - A1346239.

 

2021

December

Reference: A1346184

Subject:

  1. Do you have a formal IT security strategy? (Please provide a link to the strategy)
  2. Does this strategy specifically address the monitoring of network attached device configurations to identify any malicious or non-malicious change to the device configuration?
  3. If yes to Question 2, how do you manage this identification process - is it:
  4. Have you ever encountered a situation where user services have been disrupted due to an accidental/non malicious change that had been made to a device configuration?
  5. If a piece of malware was maliciously uploaded to a device on your network, how quickly do you think it would be identified and isolated?
  6. How many devices do you have attached to your network that require monitoring?
  7. Have you ever discovered devices attached to the network that you weren't previously aware of?
  8. How many physical devices (IP's) do you have attached to your network that require monitoring for configuration vulnerabilities?
  9. Have you suffered any external security attacks that have used malware on a network attached device to help breach your security measures?
  10. Have you ever experienced service disruption to users due to an accidental, non-malicious change being made to device configurations?
  11. When a scheduled audit takes place for the likes of PSN or Cyber Essentials, how likely are you to get significant numbers of audit fails relating to the status of the IT infrastructure?

Response date: 17 December 2021

Response: Response to this request - A1346184.

 

November

Reference: A1345951

Subject:

Information request 1: 

  • Do you have an app? 
  • When was it launched? 
  • How many people have downloaded the app since its launch? 
  • How many reports have come through the app since its launch?

Information request 2: 

  • Do you have a Chatbot? 
  • Is it internal for staff or external for customers? 
  • Which supplier did you go with or was it built in-house? 
  • When was it released to the public? 
  • How many conversations have taken place since launch?

Response date: 22 November 2021

Response: Response to this request - A1345951.

 

September

Reference: A1345792

Subject: Deployment of technologies in the council.

Response date: 23 September 2021

Response: Response to this request - A1345792.

 

Reference: A1345591

Subject: Information about how the council manages data.

Response date: 9 September 2021

Response: Response to this request - A1345591.

 

Reference: A1345593

Subject: Data Protection Impact Assessments (DPIA's) undertaken for the operation of Drones, Dash Cams, or Body-Worn Cameras.

Response date: 7 September 2021

Response: Response to this request - A1345593.

 

August

Reference: A1345494

Subject: Information regarding user engagement and your use of open source and open standards for your digital services?

Response date: 20 August 2021

Response: Response to this request - A1345494.

 

Reference: A1345555

Subject: Information with regards to Digital Transformation and Licensing.

Response date: 12 August 2021

Response: Response to this request - A1345555.

 

Reference: A1345493

Subject: Information about website cookies and accessibility.

Response date: 11 August 2021

Response: Response to this request - A1345493.

 

July

Reference: A1345369

Subject: Number of employees and information about mobile phones.

Response date: 26 July 2021

Response: Response to this request - A1345369.

 

June

Reference: A1345314

Subject: Contracts with Saville Audio Visual and Security Metrics.

Response date: 30 June 2021

Response: Response to this request - A1345314.

 

Reference: A1345226

Subject: Information about Cloud Contracts in place.

Response date: 17 June 2021

Response: Response to this request - A1345226.

 

Reference: A1345252

Subject: Do you use any form of electronic signing tool? 

Response date: 15 June 2021

Response: Response to this request - A1345252.

 

May

Reference: A1345203

Subject: Public sector use of the Public Cloud.

Response date: 26 May 2021

Response: Response to this request - A1345203.

 

Reference: A1345147

Subject: Old technology passed to disadvantaged people in need of devices.

Response date: 18 May 2021

Response: Response to this request - A1345147.

 

April

Reference: A1345077

Subject: Hosting, supplier and contract details.

Response date: 16 April 2021

Response: Response to this request - A1345077.

 

Reference: A1345051

Subject: ICT internal plans and strategy documents.

Response date: 16 April 2021

Response: Response to this request - A1345051.

 

Reference: A1344965

Subject: Use of online webforms.

Response date: 8 April 2021

Response: Response to this request - A1344965.

 

Reference: A1344954

Subject: Information about IT resellers and procurement.

Response date: 8 April 2021

Response: Response to this request - A1344954.

 

Reference: A1344918

Subject: Software Systems are currently used by the Council for Planning, Land Charges, Building Control, Trading Standards, Licensing, Environmental Health and Anti-Social Behaviour.

Response date: 6 April 2021

Response: Response to this request - A1344918.

Disclosure Log