Response A1346593
Response to request for information
Response date
11 March 2022
Request
- What is the total figure of the funds on account that are due to be refunded?
- What is the total figure of the funds that have been returned?
- What is the total balance remaining on account?
- How many people have been refunded and what are the total sums, in each respective period?
- How many people are due a refund and what are the total sums, in each respective period?
- What period do these funds on account date back to?
- What attempts are made to return these monies?
- What happens to monies that are not claimed?
- Is interest accrued on refunds as a result of overpaid monies?
- What happens if the payee is deceased?
- What is the process for getting a refund?
- Is there a time limit on reclaims?
Response
- What is the total figure of the funds on account that are due to be refunded?
- £440,153.76
- What is the total figure of the funds that have been returned?
- Not available in an extractable format
- What is the total balance remaining on account?
- Request Unclear
- How many people have been refunded and what are the total sums, in each respective period?
- Not available in an extractable format
- How many people are due a refund and what are the total sums, in each respective period?
- Not available in an extractable format
- What period do these funds on account date back to?
- Not available in an extractable format
- What attempts are made to return these monies?
- Refunded back via method original payments were made
- What happens to monies that are not claimed?
- Held on account pending future contact from customer
- Is interest accrued on refunds as a result of overpaid monies?
- No CT refunds do not include interest
- What happens if the payee is deceased?
- Would be dealt with by the estate of the deceased
- What is the process for getting a refund?
- See 7 and 8
- Is there a time limit on reclaims?
- No