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Response 3501530

Response to request for information

Reference

3501530

Response date

29 May 2024

Request

  1. Does the council have an Economic Development (ED) team that provides business support to local companies?
  2. If so, please provide the email address and telephone number of the Economic Development team.
  3.  If the council does not have an ED team, please provide the contact details of the organisation responsible for offering business support in your council area.
  4. Does the ED team use a Customer Relationship Management (CRM) system?
  5. If a CRM system is in use, what is the name of the CRM system being used by the ED team?
  6. If the ED team does not currently use a CRM system, does the ED team maintain a list of the companies that it supports?
  7. And if the list is maintained on a spreadsheet, please share a blank copy of the spreadsheet, including the column headings indicating the information collected (no companies data is required).
  8. Additionally, if the information requested is already publicly available, I kindly request detailed guidance on where I can find it. Specifically, please provide instructions on how to locate expenditure on a CRM related to the Economic Development team, including:
  9. The name and location of the document or webpage where expenditure data is published.
  10. Any specific filters or search terms I should apply to focus on expenditure related to the ED team and their subscription to a CRM.
  11. Does the ED team report the number of business support request that they receive to anyone?
  12. And if so, who does the ED team report to – i.e. who are the ED team’s key stakeholders?
    This might include for example: own management team, councillors, Department for Business and Trade, Department for Levelling Up, others – please specify.
  13. Kindly provide an example copy of the business support activity report the ED team gives its stakeholders.

Response

  1. Does the council have an Economic Development (ED) team that provides business support to local companies? We have an ED Team, we do not provide direct business support but we signpost to it.
  2. If so, please provide the email address and telephone number of the Economic Development team.

    0115 9148552 econdev@rushcliffe.gov.uk

  3.  If the council does not have an ED team, please provide the contact details of the organisation responsible for offering business support in your council area. Not applicable
  4. Does the ED team use a Customer Relationship Management (CRM) system? No
  5. If a CRM system is in use, what is the name of the CRM system being used by the ED team? Not applicable
  6. If the ED team does not currently use a CRM system, does the ED team maintain a list of the companies that it supports? A database of contacts that we engage with for networking, newsletters etc (newsletter sent out via Mailchimp and so there is a database on there of contacts
  7. And if the list is maintained on a spreadsheet, please share a blank copy of the spreadsheet, including the column headings indicating the information collected (no companies data is required). It is a spreadsheet that contains name of business, address, email address and phone number as well as contact name where we have this
  8. Additionally, if the information requested is already publicly available, I kindly request detailed guidance on where I can find it. Specifically, please provide instructions on how to locate expenditure on a CRM related to the Economic Development team, including: Not applicable
    1. The name and location of the document or webpage where expenditure data is published. Not applicable
    2. Any specific filters or search terms I should apply to focus on expenditure related to the ED team and their subscription to a CRM. Not applicable
  9. Does the ED team report the number of business support request that they receive to anyone?

    Not usually, we have been at the moment through a business support package we have commissioned but the external provider is collecting this data on our behalf and reporting to us

  10. And if so, who does the ED team report to – i.e. who are the ED team’s key stakeholders?
    This might include for example: own management team, councillors, Department for Business and Trade, Department for Levelling Up, others – please specify. Councillors and management team
  11. Kindly provide an example copy of the business support activity report the ED team gives its stakeholders. We don’t produce a formal report and it can take different formats

FOI Responses Business & Economic Development