Response 3564229

Response to request for information

Reference

3564229

Response date

19 September 2024

Request

1. Unified Communications
   1. The manufacturer of the council's unified communications software.
   2. The provider (the company that you signed the contract with) for your unified communications software.
   3. Contract end date for your current unified communications software.
   4. Do you have any extensions available on your current contract for the councils unified communications software? If so, please give full details.
2. Contact Centre
   1. Is the council's contact centre outsourced? If so, to who?
   2. How many contact centre agents does the council employ?
   3. The manufacturer of your contact centre software
   4. The provider (the company that you signed the contract with) for your contact centre software.
   5. Contract end date for your current contact centre software.
   6. Do you have any extensions available on your current contract for the council's contact centre software? If so, please give full details.

Response

1. Unified Communications
   1. The manufacturer of the council's unified communications software. Microsoft
   2. The provider (the company that you signed the contract with) for your unified communications software. Teleware
   3. Contract end date for your current unified communications software. 30.08.2027
   4. Do you have any extensions available on your current contract for the councils unified communications software? If so, please give full details. Not applicable
2. Contact Centre
   1. Is the council's contact centre outsourced? If so, to who? No
   2. How many contact centre agents does the council employ? 14
   3. The manufacturer of your contact centre software. Netcall
   4. The provider (the company that you signed the contract with) for your contact centre software. Softcat
   5. Contract end date for your current contact centre software. Summer 2025
   6. Do you have any extensions available on your current contract for the council's contact centre software? If so, please give full details. Not applicable