Response 3686561

Response to request for information

Reference

3686561

Response date

18 March 2025

Request

1. Current IT Service Management (ITSM) Provider(s)
• Name of the supplier(s) providing ITSM software and/or services.
2. Contract Details
• Contract start date
• Contract end date
• Details of any contract extensions (if applicable)
• Total annual cost of the contract(s)
3. ITSM Tools & Software in Use
• Name of the ITSM tool(s) used by the council (e.g., ServiceNow, Jira Service Management, BMC Remedy, etc.).
4. Procurement & Renewal
• Contract renewal date
• Procurement framework or tendering process used (e.g., G-Cloud, CCS Framework, Open Tender, etc.)
5. Contact Information
• Name and job title of the person(s) responsible for ITSM contract management and procurement (if available under FOI).
• Contact email or phone number (if permissible under FOI).

Response

1. Current IT Service Management (ITSM) Provider(s)
• Name of the supplier(s) providing ITSM software and/or services. We outsource our IT Service Desk  and use there ITSM called Halo. 
2. Contract Details

• Tied in to the cutter group contact that runs out December 2028

• Details of any contract extensions (if applicable) Would need to be tender for 160K.

3. ITSM Tools & Software in Use
• Halo
4. Procurement & Renewal
• Tied in to the cutter group contact that runs out December 2028
• Procurement framework or tendering process used CCS frame work
5. Contact Information

• ICT Strategic Manager

• Contact email or phone number

  ictinfo@rushcliffe.gov.uk