Response 920197

Response to request for information

Response date

29 July 2022

Request

The information I'm requesting is regarding the software contracts that the organisation uses, for the following fields.

Enterprise Resource Planning Software Solution (ERP):

Primary Customer Relationship Management Solution (CRM):
For example, Salesforce, Lagan CRM, Microsoft Dynamics; software of this nature.

Primary Human Resources (HR) and Payroll Software Solution:
For example, iTrent, ResourceLink, HealthRoster; software of this nature.

The organisation’s primary corporate Finance Software Solution:
For example, Agresso, Integra, Sapphire Systems; software of this nature.

1. Name of Supplier: Can you please provide me with the software provider for each contract?
2. The brand of the software: Can you please provide me with the actual name of the software. Please do not provide me with the supplier name again please provide me with the actual software name.
3. Description of the contract: Can you please provide me with detailed information about this contract and please state if upgrade, maintenance and support is included.
   Please also list the software modules included in these contracts.
4. Number of Users/Licenses: What is the total number of user/licenses for this contract?
5. Annual Spend: What is the annual average spend for each contract?
6. Contract Duration: What is the duration of the contract please include any available extensions within the contract.
7. Contract Start Date: What is the start date of this contract? Please include month and year of the contract. DD-MM-YY or MM-YY.
8. Contract Expiry: What is the expiry date of this contract? Please include month and year of the contract. DD-MM-YY or MM-YY.
9. Contract Review Date: What is the review date of this contract? Please include month and year of the contract. If this cannot be provide please provide me estimates of when the contract is likely to be reviewed. DD-MM-YY or MM-YY.
10. Contact Details: I require the full contact details of the person within the organisation responsible for this particular software contract (name, job title, email, contact number).

Response

1. Name of Supplier: Can you please provide me with the software provider for each contract?
   ERP - N/A
   CRM - Meritec
   HR - Gedling Borough Council
   Payroll - Gedling Borough Council
   Finance - Advanced Business Systems
2. The brand of the software: Can you please provide me with the actual name of the software. Please do not provide me with the supplier name again please provide me with the actual software name.
   ERP - N/A
   CRM - Meritec CRM ESB Platform
   HR - HR ResourceLink
   Payroll - Unknown
   Finance – eFinancials
3. Description of the contract: Can you please provide me with detailed information about this contract and please state if upgrade maintenance and support is included.
   Please also list the software modules included in these contracts.
   ERP - N/A
   CRM - Support and Maintenance and licensing
   HR - Managed Service Support and Maintenance and Licensing
   Payroll - Managed Service Support and Maintenance and Licensing
   Finance - Support and Maintenance and Licensing
4. Number of Users/Licenses: What is the total number of user/licenses for this contract?
   ERP - N/A
   CRM - Site License
   HR - Site License
   Payroll - Site License
   Finance - Business Objects Webi Pro bundle x5
   Collaborative Planning x50 eFinancials Module 30 Concurrent Users & eAnalyser x100 Named Users eProcurement x100 Named Users Oracle CPU Standard Edition x1 CPU V1 Scanstation DbArchive & DbCapture Annual Licensing Maintenance and Support Oracle Licenses for IAS Forms and Reports ASFU Perpetual
5. Annual Spend: What is the annual average spend for each contract?
   ERP - N/A
   CRM - £12720
   HR & Payroll - £2189
   Finance - £15308
6. Contract Duration: What is the duration of the contract please include any available extensions within the contract.
   ERP - N/A
   CRM - 1-year contact
   HR - 1-year contract
   Payroll - 1-year contract
   Finance - 1-year contract
7. Contract Start Date: What is the start date of this contract? Please include month and year of the contract. DD-MM-YY or MM-YY.
   ERP - N/A
   CRM - 01 June 2018
   HR - Unknown
   Payroll - Unknown
   Finance - 01 Nov 2020
8. Contract Expiry: What is the expiry date of this contract? Please include month and year of the contract. DD-MM-YY or MM-YY.
   ERP - N/A
   CRM - 31 May 2023
   HR - 31 Aug 2023
   Payroll - 31 Aug 2023
   Finance - 31 Mar 2023
9. Contract Review Date: What is the review date of this contract? Please include month and year of the contract. If this cannot be provide please provide me estimates of when the contract is likely to be reviewed. DD-MM-YY or MM-YY.
   ERP - N/A
   CRM - 31 Jan 2023
   HR - 31 May 2023
   Payroll - 31 May 2023
   Finance - 31 Oct 2023
10. Contact Details: I require the full contact details of the person within the organisation responsible for this particular software contract (name)
    Greg Dwyer Chief Information Officer gdwyer@rushcliffe.gov.uk Telephone 0115 9148 411