Response A1346309

Response to request for information

Response date

4 February 2022

Request

Information that relates to a specific telephone maintenance contract.

The contract information sent by the organisation previously has now expired please can you provide me with a new update of the telephone maintenance contract:

Please can you send me the following contract information with regards to the organisation’s telephone system maintenance contract (VOIP or PBX, other) for hardware and Software maintenance and support if all the information is still the same besides the contracts dates please send just the new contract dates.

Response

Contract 1

1. Contract Type: Managed
2. Existing Supplier: Teleware365
3. Annual Average Spend: Approx. £30k
4. Hardware Brand: Microsoft Teams and Direct Routing
5. Number of telephone users: Approx. 260
6. Contract Duration: 3-year contract.
7. Contract Expiry Date: 09/09/2024
8. Contract Review Date: April 2023
9. Application(s) running on PBX/VOIP systems: Microsoft Teams and NetCall Liberty Converse
10. Telephone System Type: Direct Routing
11. Contract Description: Please provide me with a brief description of the overall service provided under this contract. This contract provides 5,000 minutes bundle per month and a managed service for direct routing via the Cloud.

Contract 2

1. Contract Type: Maintenance
2. Existing Supplier: BT
3. Annual Average Spend: Approx. £2.5k
4. Hardware Brand: N/A
5. Number of telephone users: 10 lines
6. Contract Duration: Rolling.
7. Contract Expiry Date: Rolling
8. Contract Review Date: In line with PTSN decommissioning.
9. Application(s) running on PBX/VOIP systems: N/A
10. Telephone System Type: PTSN
11. Contract Description: Please provide me with a brief description of the overall service provided under this contract. Line rental which includes Support and Maintenance.

Contract 3

1. Contract Type: Maintenance
2. Existing Supplier: Daisy £250.00
3. Annual Average Spend: Approx. £2.5k
4. Hardware Brand: N/A
5. Number of telephone users: 19 lines
6. Contract Duration: Rolling.
7. Contract Expiry Date: Rolling
8. Contract Review Date: In line with PTSN decommissioning.
9. Application(s) running on PBX/VOIP systems: N/A
10. Telephone System Type: PTSN
11. Contract Description: Please provide me with a brief description of the overall service provided under this contract. Line rental which includes Support and Maintenance.

12. Go to Market: The old Analogue lines were procured direct from BT and the Direct Routing service with Teleware365 was procured following the three-quotation rule due to the total contract value.

13. Contact Detail: Of the person from within the organisation responsible for each contract full Contact details including full name, job title, direct contact number and direct email address. Greg Dwyer Chief Information Officer gdwyer@rushcliffe.gov.uk 0115 9148 411