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Response 3515024

Response to request for information

Reference

3515024

Response date

3 July 2024

Request

  1. Between 6 April 2023 and 5 April 2024, what guidelines did you follow when setting arrangements for constituents to pay Council Tax arrears?

  2. Between 6 April 2023 and 5 April 2024, what industry standard tools did you use when assessing an individual’s ability to repay Council Tax arrears? (YES/NO)
  3. Between 6 April 2023 and 5 April 2024, what % of Council Tax was:
    1. Paid on time?
    2. Paid after internal chase activities?
    3. Collected by an enforcement agent?
  4. How much did you spend on collecting Council Tax arrears between 6 April 2023 and 5 April 2024. Can you also state the cost per method:

    1. Internal chase activities

    2. Enforcement agent
  5. Does you have its own internal enforcement department? (YES/NO)
  6. Between 6 April 2023 and 5 April 2024, did you use a benefits calculator to help residents in arrears maximise their income? If so, which tool?
  7. Between 6 April 2023 and 5 April 2024, did you use attachment of earnings for constituents to pay Council Tax arrears?

Response

  1. Between 6 April 2023 and 5 April 2024, what guidelines did you follow when setting arrangements for constituents to pay Council Tax arrears?

    1. The Council Tax (Administration and Enforcement) Regulations 1992 - Yes
    2. The Council Tax (Administration and Enforcement) (Wales) Regulations 1998 - No
    3. The National Standards for Enforcement Agents - No
    4. Local Council Tax Support Schemes - We administrate a council tax support scheme
    5. Income and Expenditure Assessments - We have regards to income and expenditure
    6. Flexible Payment Arrangements - We offer payment arrangements
  2. Between 6 April 2023 and 5 April 2024, what industry standard tools did you use when assessing an individual’s ability to repay Council Tax arrears? (YES/NO)
    1. Income and Expenditure Forms - Yes
    2. Budgeting Software - No
    3. Affordability Assessments - Yes
    4. Credit Reference Agencies - No
    5. Debt Advice Services - We engage with them
    6. Legal Proceedings - We will always obtain liability order prior to making arrangement
  1. Between 6 April 2023 and 5 April 2024, what % of Council Tax was:
    1. Paid on time? - 99.1% paid in year
    2. Paid after internal chase activities? - Unable to separate from above figure
    3. Collected by an enforcement agent? - £700,000 was collected by enforcement agent in the year 23/24
  2. How much did you spend on collecting Council Tax arrears between 6 April 2023 and 5 April 2024. Can you also state the cost per method:

    1. Internal chase activities - costs not calculated separately

    2. Enforcement agent - no fee
  3. Does you have its own internal enforcement department? (YES/NO) - No
  4. Between 6 April 2023 and 5 April 2024, did you use a benefits calculator to help residents in arrears maximise their income? If so, which tool?

    Yes – team netsol

  5. Between 6 April 2023 and 5 April 2024, did you use attachment of earnings for constituents to pay Council Tax arrears? - Yes

FOI Council Tax