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Response 3690823

Response to request for information

Reference

3690823

Response date

1 April 2025

Request

  1. Please advise if there is anyone who deals with Housing associations landlords within council tax team, please provide their name, direct email address and phone number too please. If not, please provide and alternative email address, where complicated queries can be dealt with and advise who takes responsibility for responding to queries. For example, who at the council can review a portfolio and advise if there are long term empty property premiums applied to accounts, with a view to getting these brought back into use. Or advise how many accounts have outstanding balance with courts summons or out with debt collectors.
  2. Is it possible to arrange an in person or teams meeting to discuss accounts and get certainty that they are up to date. How can this be arranged and who with? Please provide contact details.
  3. Can you please advise if there is an online portal that is useable for a Housing association to log on and download bills and review accounts (not one bill per online account, but all accounts per portal). Please advise how we can get access.
  4. Please advise if the council tax department can extract data showing closed accounts with balances and or open accounts with long term premiums added.
  5. Please advise, if the council has a registered charity or housing association listed as the account holder, is it policy to automatically apply class B exemption or does this need to be applied for each time a tenant changes. Please let me know if there is a different policy.
  6. Does the council automatically issue refunds for credits on accounts or do they have to be requested?

Response

  1. Please advise if there is anyone who deals with Housing associations landlords within council tax team, please provide their name, direct email address and phone number too please. If not, please provide and alternative email address, where complicated queries can be dealt with and advise who takes responsibility for responding to queries.
    • Enquires are dealt with by our Customer Services and contact information can be found at the following location

    • Or for more complicated queries revenues@rushcliffe

  2. Is it possible to arrange an in person or teams meeting to discuss accounts and get certainty that they are up to date. How can this be arranged and who with? Please provide contact details.
    • As above for question A.
  3. Can you please advise if there is an online portal that is useable for a Housing association to log on and download bills and review accounts (not one bill per online account, but all accounts per portal). Please advise how we can get access.
  4. Please advise if the council tax department can extract data showing closed accounts with balances and or open accounts with long term premiums added.

    • Yes, we can if have the authority of the person named liable on the account

  5. Please advise, if the council has a registered charity or housing association listed as the account holder, is it policy to automatically apply class B exemption or does this need to be applied for each time a tenant changes. Please let me know if there is a different policy.

    • Generally our policy to automatically do this.

  6. Does the council automatically issue refunds for credits on accounts or do they have to be requested?
    • Yes

FOI Council Tax