Response A1346467

Response to request for information

Response date

11 March 2022

Request

1. What is the total figure of the funds on account that are due to be refunded?
2. What is the total figure of the funds that have been returned?
3. What is the total balance remaining on account?
4. How many people have been refunded and what are the total sums, in each respective period?
5. How many people are due a refund and what are the total sums, in each respective period?
6. What period do these funds on account date back to?
7. What attempts are made to return these monies?
8. What happens to monies that are not claimed?
9. Is interest accrued on refunds as a result of overpaid monies?
10. What happens if the payee is deceased?
11. What is the process for getting a refund?
12. Is there a time limit on reclaims?

Response

1. What is the total figure of the funds on account that are due to be refunded?
   • £440,153.76
2. What is the total figure of the funds that have been returned?
   • Not available in an extractable format
3. What is the total balance remaining on account?
   • Request Unclear
4. How many people have been refunded and what are the total sums, in each respective period?
   • Not available in an extractable format
5. How many people are due a refund and what are the total sums, in each respective period?
   • Not available in an extractable format
6. What period do these funds on account date back to?
   • Not available in an extractable format
7. What attempts are made to return these monies?
   • Refunded back via method original payments were made
8. What happens to monies that are not claimed?
   • Held on account pending future contact from customer
9. Is interest accrued on refunds as a result of overpaid monies?
   • No CT refunds do not include interest
10. What happens if the payee is deceased?
    • Would be dealt with by the estate of the deceased
11. What is the process for getting a refund?
    • See 7 and 8
12. Is there a time limit on reclaims?
    • No