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Response 3458354

Response to request for information

Reference

3458354

Response date

15 April 2024

Request

  1. The total number of complaints you have received from private renters in each of the last six financial years (i.e. 2018/19, 2019/20, 2020/21, 2021/22, 2022/23, and 2023/24 until the most recent available date).
  2. The number of complaints you have received from private renters in each of the last six financial years (i.e. 2018/19, 2019/20, 2020/21, 2021/22, 2022/23, and 2023/24 until the most recent available date) for each of the following reasons: 
  • Repairs (e.g. that haven't been actioned, haven't been completed or haven't been completed to a good standard)
  • Illegal eviction (or the threat of)
  • Harassment
  • Dishonest or unfair trading behaviour
  1. The number of complaints you have received from private renters in each of the last six financial years (i.e. 2018/19, 2019/20, 2020/21, 2021/22, 2022/23, and 2023/24 until the most recent available date) about letting agencies (or the top ten with the most complaints is fine). Please provide the name of each letting agency, along with the number of complaints.
  2. The number of complaints you have received from private renters in each of the last six financial years (i.e. 2018/19, 2019/20, 2020/21, 2021/22, 2022/23, and 2023/24 until the most recent available date) that have been resolved:
  • By the council
  • By the landlord/letting agency
  • Referred to an external body (such as Environmental Health)

Response

  1. The total number of complaints you have received from private renters in each of the last six financial years (i.e. 2018/19, 2019/20, 2020/21, 2021/22, 2022/23, and 2023/24 until the most recent available date).
  • 2018/19 - 54
  • 2019/20 -68
  • 2020/21 -78
  • 2021/22 - 77
  • 2022/23 - 80
  • 2023/24 -85
  1. The number of complaints you have received from private renters in each of the last six financial years (i.e. 2018/19, 2019/20, 2020/21, 2021/22, 2022/23, and 2023/24 until the most recent available date) for each of the following reasons:

Repairs (e.g. that haven't been actioned, haven't been completed or haven't been completed to a good standard) – All as above

Illegal eviction (or the threat of) - Zero

Harassment - Zero

Dishonest or unfair trading behaviour - Zero

  1. The number of complaints you have received from private renters in each of the last six financial years (i.e. 2018/19, 2019/20, 2020/21, 2021/22, 2022/23, and 2023/24 until the most recent available date) about letting agencies (or the top ten with the most complaints is fine). Please provide the name of each letting agency, along with the number of complaints.

Zero

  1. The number of complaints you have received from private renters in each of the last six financial years (i.e. 2018/19, 2019/20, 2020/21, 2021/22, 2022/23, and 2023/24 until the most recent available date) that have been resolved:

By the council

By the landlord/letting agency

Referred to an external body (such as Environmental Health)

Question unclear / do not hold that level of detail

FOI Environmental Health