Response 1862139

Response to request for information

Reference

1862139

Response date

13 October 2023

Request

Does your council have homelessness staff on-site at a council building to assess people approaching as homeless? (i.e. can people who are homeless go to council offices in person and be assessed by a person face-to-face).

If so, are the staff full time or part time? How many full time staff are there?

If full time, what happens at the weekend?

If part time, how many are there and how many days a week are people working in person?

If the council has no staff available for in person approaches, how do people approach the council?

Response

Does your council have homelessness staff on-site at a council building to assess people approaching as homeless? (i.e. can people who are homeless go to council offices in person and be assessed by a person face-to-face).

Yes, there are facilities if a customer requires a face to face assessment

If so, are the staff full time or part time? How many full time staff are there?

We have 4 full time housing options advisors

If full time, what happens at the weekend?

We provide an out of hours telephone service

If part time, how many are there and how many days a week are people working in person?

N/A

If the council has no staff available for in person approaches, how do people approach the council?

We provide online, telephone and face to face assessments dependant on the individuals needs.