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Response A1345254

Response to request for information

Reference

A1345254

Response date

15 June 2021

Request

I'd like to request the following information please:

  1. Do you currently use any form of electronic signing tool?
  2. If yes, who is your current provider? When does the contract expire? How much does it cost per year? How many licences (users or transactions) do you have?
  3. How many documents do you send for signature / approval annually? What % are printed?
  4. Are your signing processes primarily paper-based?
  5. What is your current annual spend on paper, postage and document storage?
  6. Do you currently have any active projects or initiatives aimed at reducing the amount of paper-based processes?
  7. If so, who is leading it?
  8. How much employee time is it taking to create, send, chase and store documents that require signature?
  9. How many employees do you have?
  10. What percentage of employees work remotely?
  11. Can you provide names and contact details for the following people within your organisation?

    • 1. CIO / IT Director

    • 2. Head of IT

    • 3. Head of Digital Transformation

    • 4. Head of Housing Operations

    • 5. Head of Legal

    • 6. Head of HR

    • 7. Head of Legal Services

  12. Do you currently use any of the following Microsoft applications?

    • 1. O365

    •  2. SharePoint

    •  3. Teams

    •  4. Dynamics

    •  5. Power Automate

  13. Do you use any Adobe products? If yes, which ones?
  14. What primary software systems do you use? (Deployed Systems, Product Name, Vendor, Version, Contract end date & Number of licenses)

    • 1. Human Resources

    •  2. Patient related

    •  3. Legal Services

    •  4. Email and Collaboration

Response

  1. Do you currently use any form of electronic signing tool?
    • No
  2. If yes, who is your current provider? When does the contract expire? How much does it cost per year? How many licences (users or transactions) do you have?
    • Not applicable
  3. How many documents do you send for signature / approval annually? What % are printed?
    • Not applicable
  4. Are your signing processes primarily paper-based?
    • Not applicable
  5. What is your current annual spend on paper, postage and document storage?
    • 2020/21 - paper £5,500; postage £136,000; RBC does not pay for any document storage
  6. Do you currently have any active projects or initiatives aimed at reducing the amount of paper-based processes?
    • Yes
  7. If so, who is leading it?
    • Lynne Hayes
  8. How much employee time is it taking to create, send, chase and store documents that require signature?
    • Not applicable
  9. How many employees do you have?
    • 255
  10. What percentage of employees work remotely?
    • Varies, the majority of roles can work remote for part of their week, but will attend the office as required. Due to COVID-19 currently approx. 90% of our organisation works remotely.
  11. Can you provide names and contact details for the following people within your organisation?
  12. Do you currently use any of the following Microsoft applications?

    • 1. O365 - Yes

    •  2. SharePoint - Yes, as the backend for Teams

    •  3. Teams - Yes

    •  4. Dynamics - No

    •  5. Power Automate - No

  13. Do you use any Adobe products? If yes, which ones?
  14. What primary software systems do you use? (Deployed Systems, Product Name, Vendor, Version, Contract end date & Number of licenses)

    • 1. Human Resources - HR Link

    •  2. Patient related - Not applicable

    •  3. Legal Services - IKEN

    •  4. Email and Collaboration - Exchange Online

FOI Responses Human Resources 2021