Response 3535824

Response to request for information

Reference

3535824

Response date

19 July 2024

Request

Mobile phones

• Who is your current mobile phone provider?
• How many mobile connections?
• When is the contract up for renewal?
• How long do you contract for (24 or 36 months)?
• The email address of the primary contact for this contract?

SIP Trunking

• Have you implemented SIP?
• If yes, when does the contract expire?
• Who is your SIP provider?
• The email address of the primary contact for this contract?

Team Licences

• Which Microsoft 365 Licence do you have e.g. E3, E5 Have you voice enable your Teams Licences? If not, is that something you are considering?

Telephony

• What is your current telephony system?
• How many users of the telephony system?
• When is the contract up for renewal?
• The email address of the primary contact for this contract?

Contact Centre

• What contact centre solution is the council using?
• How many agents does the contact centre employ?
• How many agents are concurrently working?
• What is the cost of the contract for the contact centre solution?
• When is the contract for the contact centre ending?
• How long do you usually contract for?
• The name of the relevant contact?

Response

Mobile phones

• Who is your current mobile phone provider? O2
• How many mobile connections? 151
• When is the contract up for renewal? May 2025
• How long do you contract for (24 or 36 months)? 24 months
• The email address of the primary contact for this contract?  ictinfo@rushciffe.gov.uk

Team Licences

• Which Microsoft 365 Licence do you have e.g. E3, E5 Have you voice enable your Teams Licences? If not, is that something you are considering? We are now on E5

Telephony

• What is your current telephony system? Team
• How many users of the telephony system? 252
• When is the contract up for renewal? November 2024
• The email address of the primary contact for this contract? ictinfo@rushciffe.gov.uk

Contact Centre

• What contact centre solution is the council using? Netcall
• How many agents does the contact centre employ? 15
• When is the contract for the contact centre ending? May 2027
• How long do you usually contract for? 5 years
• The name of the relevant contact? Ed Palmer