Response 1816445

Response to request for information

Reference

1816445

Response date

2 August 2023

Request

Contract 1 - Telephony/Voice Services (Analogue, ISDN VOIP, SIP etc)

1. Telephony/Voice Services Provider- Please can you provide me with the name of the supplier for each contract.
   
   
2. Telephony/Voice Services - Contract Renewal Date- please provide day, month and year (month and year are also acceptable). If this is a rolling contract, please provide me with the rolling date of the contract. If there is more than one supplier, please split the renewal dates up into however many suppliers
   
   
3. Telephony/Voice Services - Contract Duration- the number of years the contract is for each provider, please also include any contract extensions.
   
   
4. Telephony/Voice Services - Type of Lines - Please can you split the type of lines per each supplier? PSTN, Analogue, SIP, ISDN, VOIP
   
   
5. Telephony/Voice Services Number of Lines / Channels / SIP Trunks- Please can you split the number of lines per each supplier? SIP trunks/connections, PSTN, Analogue, ISDN
   
   Contract 2 - Incoming and Outgoing of call services.
   
   
6. Minutes/Landline Provider- Supplier’s name (NOT Mobiles) if there is no information available, please can you provide further insight into why?
   
   
7. Minutes/Landline Contract Renewal Date- please provide day, month and year (month and year is also acceptable). If this is a rolling contract, please provide me with the rolling date of the contract.
   
   
8. Minutes Landline Monthly Spend- Monthly average spend on calls for each provider. An estimate or average is acceptable. If SIP services, please provide me with the cost of services per month.
   
   
9. Minute’s Landlines Contract Duration- the number of years the contract is for each provider, please also include any contract extensions.
   
   
10. Number of Extensions- Please state the number of telephone extensions the organisation currently has. An estimate or average is acceptable.
    
    Contract 3 - The organisation's broadband provider.
    
    
11. Broadband Provider- Supplier’s name if there is not information available, please can you provide further insight into why?
    
    
12. Broadband expiry l Date- please provide day, month, and year (month and year is also acceptable). If this is a rolling contract, please provide me with the rolling date of the contract. If there is more than one supplier, please split the expiry dates up into however many suppliers
    
    
13. Broadband Annual Average Spend- Annual average spend for each broadband provider. An estimate or average is acceptable.
    
    Contract 4 - Contracts relating to Wide Area Network [WAN] services, this could also include HSCN network services.
    
    
14. WAN Provider- please provide me with the main supplier(s) if there is no information available, please can you provide further insight into why? 
    
    
15. WAN Contract expiry Date- please provide day, month, and year (month and year are also acceptable). If this is a rolling contract, please provide me with the rolling date of the contract. If there is more than one supplier, please split the expiry dates up into however many suppliers
    
    
16. Contract Description: Please can you provide me with a brief description for each contract
    
    
17. The number of sites: Please state the number of sites the WAN covers. Approx. will do.
    
    
18. WAN Annual Average Spend- Annual average spend for each WAN provider. An estimate or average is acceptable.
    
    
19. For each WAN contract can you please provide me with information on how this was procured, especially around those procurement that used frameworks, please provide me with the framework reference.
    
    
20. Internal Contact: please can you send me their full contact details including contact number and email and job title for all the contracts above.

Response

Contract 1 - Telephony/Voice Services (Analogue, ISDN VOIP, SIP etc)

1.Telephony/Voice Services Provider- Please can you provide me with the name of the supplier for each contract.

a) BT

b) Teleware

 

2.Telephony/Voice Services - Contract Renewal Date- please provide day, month and year (month and year are also acceptable). If this is a rolling contract, please provide me with the rolling date of the contract. If there is more than one supplier, please split the renewal dates up into however many suppliers

a) BT (rolling – each line will have different renewal dates)

b) Teleware - 09/2024

 

3.Telephony/Voice Services - Contract Duration- the number of years the contract is for each provider, please also include any contract extensions.

a) BT - Rolling

b) Teleware – 3 Years

 

4.Telephony/Voice Services - Type of Lines - Please can you split the type of lines per each supplier? PSTN, Analogue, SIP, ISDN, VOIP

a) BT – Analogue PSTN

b) Teleware – Direct Routing

 

5.Telephony/Voice Services Number of Lines / Channels / SIP Trunks- Please can you split the number of lines per each supplier? SIP trunks/connections, PSTN, Analogue, ISDN

a) BT – 10 lines are managed by the ICT Service team

b) Teleware – Not applicable

 

Contract 2 - Incoming and Outgoing of call services.

6.Minutes/Landline Provider- Supplier’s name (NOT Mobiles) if there is no information available, please can you provide further insight into why?

a) BT – We do not report on minutes used on these lines. All but one are used for building monitoring services such as lifts, alarms, BMS etc…

b) Teleware – 20,000 minutes in a bundle used across all DDI’s.

 

7.Minutes/Landline Contract Renewal Date- please provide day, month and year (month and year is also acceptable). If this is a rolling contract, please provide me with the rolling date of the contract.

a) BT – Rolling

b) Teleware - 09/2024

 

8.Minutes Landline Monthly Spend- Monthly average spend on calls for each provider. An estimate or average is acceptable. If SIP services, please provide me with the cost of services per month.

a) BT – Approx £5

b) Teleware – Approx £305.00

 

9.Minute’s Landlines Contract Duration- the number of years the contract is for each provider, please also include any contract extensions.

a) BT – 09/2016

b) Teleware – 09/2021

 

10.Number of Extensions- Please state the number of telephone extensions the organisation currently has. An estimate or average is acceptable.

a) Not applicable

b) Approx 260

 

Contract 3 - The organisation's broadband provider.

11.Broadband Provider- Supplier’s name if there is not information available, please can you provide further insight into why?

a) Virgin Media

b) BT

c) Daisy Group

 

12.Broadband expiry l Date- please provide day, month, and year (month and year is also acceptable). If this is a rolling contract, please provide me with the rolling date of the contract. If there is more than one supplier, please split the expiry dates up into however many suppliers

a) Virgin Media – 05/2028

b) Daisy Group – 10/2023

c) Daisy Group (Fibre Lines) – Rolling – 90 days’ termination notice

d) Virgin Media – 12/2027

 

13.Broadband Annual Average Spend- Annual average spend for each broadband provider. An estimate or average is acceptable.

a) Virgin Media - £6,600

b) Daisy Group - £4,047.81

c) Daisy Group (Fibre Lines) – Approx £4,000

d) Virgin Media - £3,638

 

Contract 4 - Contracts relating to Wide Area Network [WAN] services, this could also include HSCN network services.

14.WAN Provider- please provide me with the main supplier(s) if there is no information available, please can you provide further insight into why?

a) BT (Cotgrave)

b) BT (Bingham)

c) BT (Crematorium)

d) I Need Broadband (Streetwise)

e) I Need Broadband (Fountain Court)

f) I Need Broadband (Crematorium Backup)

 

15.WAN Contract expiry Date- please provide day, month, and year (month and year are also acceptable). If this is a rolling contract, please provide me with the rolling date of the contract. If there is more than one supplier, please split the expiry dates up into however many suppliers

a) BT (Cotgrave) – 31/10/2023

b) BT (Bingham) - 31/03/2024

c) BT (Crematorium) – 04/05/2027

d) I Need Broadband (Streetwise) – 11/04/2028

e) I Need Broadband (Fountain Court) – 20/04/2028

f) I Need Broadband (Crematorium Backup) – 27/03/2028

 

16.Contract Description: Please can you provide me with a brief description for each contract

a) BT (Cotgrave) – 100Mbps Short haul Circuit

b) BT (Bingham) - 100Mbps Short haul Circuit

c) BT (Crematorium) – 1Gbps Short haul Circuit

d) I Need Broadband (Streetwise) – 1Gbps Short haul Circuit

e) I Need Broadband (Fountain Court) – 1Gbps Short haul Circuit

f) I Need Broadband (Crematorium Backup) – 100Mbps Wireless Microwave Circuit

 

17.The number of sites: Please state the number of sites the WAN covers. Approx. will do.

6x sites

 

18.WAN Annual Average Spend- Annual average spend for each WAN provider. An estimate or average is acceptable.

a) BT (Cotgrave) – Approx £4,500

b) BT (Bingham) - Approx £6,000

c) BT (Crematorium) – Approx £5,680

d) I Need Broadband (Streetwise) – £5,147.50

e) I Need Broadband (Fountain Court) – £3,984.00

f) I Need Broadband (Crematorium Backup) – £3,119.00

19.For each WAN contract can you please provide me with information on how this was procured, especially around those procurement that used frameworks, please provide me with the framework reference.

• No frameworks were used when procuring these contracts. Due to contract value our ‘three quotation’ process was used, comparing three suppliers for price.

 

20.Internal Contact: please can you send me their full contact details including contact number and email and job title for all the contracts above.

Greg Dwyer - 01159148411 – gdwyer@rushcliffe.gov.uk – Chief Information Officer