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Response 1827793

Response to request for information

Reference

1827793

Response date

2 August 2023

Request

  • Please list the last two ITSM solutions utilised within your organisation since 2010 (not including the currently utilised solution)?
    • Examples include ServiceNow, BMC, Ivanti, Marval, HPOV, Hornbill, Freshservice etc
    • If the currently utilised solution has been in situ for this time, please state that.
  • Between what years were these in usage?
  • What were the principal drivers behind the decision to change?

Response

The only ITSM system the Council use is an internally developed ICT Service Desk.