Response 1827793
Response to request for information
Reference
1827793
Response date
2 August 2023
Request
- Please list the last two ITSM solutions utilised within your organisation since 2010 (not including the currently utilised solution)?
- Examples include ServiceNow, BMC, Ivanti, Marval, HPOV, Hornbill, Freshservice etc
- If the currently utilised solution has been in situ for this time, please state that.
- Between what years were these in usage?
- What were the principal drivers behind the decision to change?
Response
The only ITSM system the Council use is an internally developed ICT Service Desk.