Response 3602824
Response to request for information
Reference
3602824
Response date
16 January 2025
Request
Information regarding bin collections in your local authority since 2020. With that aim I have compiled a list of ten questions that I kindly request assistance in answering under the Freedom of Information Act.
Below are the questions:
- How often are bin collections carried out by the Council? Please provide details on the frequency of bin collections, including any variations based on location or type of collection (e.g., general waste, recycling, garden waste).
- Has the frequency of bin collections changed since the 2020/21 financial year? If the frequency has changed, please provide details of the previous frequency of collections.
- Please provide the total amount of funding allocated for waste collection services in the financial years 2020/21 to 2023/24, broken down by year if possible.
- Are data available on missed bin collections? If so, please provide details on the number of missed bin collections in the financial years 2020/21 to 2023/24, broken down by year if possible.
- Please provide data on the number of complaints received regarding bin collections in the financial years 2020/21 to 2023/24, broken down by year if possible. Also, if possible, categorise the complaints by type.
- Please provide data on any actions taken as a result of complaints made (e.g., payouts to complainants, changes to processes, etc.) in the financial years 2020/21 to 2023/24, broken down by year if possible.
- Is bin collection performed and managed directly by the council, or outsourced to private contractors? If outsourced, how are the contracts awarded and how is fair competition ensured?
- Please provide all contract amounts awarded for any outsourced bin collection and management services in the financial years 2020/21 to 2023/24, broken down by year if possible.
- How many bin men/women have been employed by the council in the financial years 2020/2021 to 2023/24, broken down by year if possible?
- For the financial years 2020/2021 to 2023/24, what is the average salary of bin men/women in your council area per year?
Response
Information regarding bin collections in your local authority since 2020. With that aim I have compiled a list of ten questions that I kindly request assistance in answering under the Freedom of Information Act.
Below are the questions:
- How often are bin collections carried out by the Council? Please provide details on the frequency of bin collections, including any variations based on location or type of collection (e.g., general waste, recycling, garden waste).
The Council provides a fortnightly collection service for both dry recycling bins and residual waste bins. A chargeable garden waste service is also available with again bins being emptied on a fortnightly basis
- Has the frequency of bin collections changed since the 2020/21 financial year? If the frequency has changed, please provide details of the previous frequency of collections.
No
- Please provide the total amount of funding allocated for waste collection services in the financial years 2020/21 to 2023/24, broken down by year if possible.
- 2020/21 - budget £967,200
- 2021/22 - budget £1,019,300
- 2022/23 - budget £1,355,039
- 2023/24 - budget £1,840,800
- Are data available on missed bin collections? If so, please provide details on the number of missed bin collections in the financial years 2020/21 to 2023/24, broken down by year if possible.
- 2020/21 - 2097
- 2021/22 - 2350
- 2022/23 - 476 (data not available from July onwards)
- 2023/24 - 3818
- Please provide data on the number of complaints received regarding bin collections in the financial years 2020/21 to 2023/24, broken down by year if possible. Also, if possible, categorise the complaints by type.
-
The numbers below include requests registered on our system as 'complaints' but note many may be a service request such as please ensure my bin is returned after collection, bin regularly missed, etc
- 2020/21 - 395
- 2021/22 - 345
- 2022/23 - 372
- 2023/24 - 359
-
- Please provide data on any actions taken as a result of complaints made (e.g., payouts to complainants, changes to processes, etc.) in the financial years 2020/21 to 2023/24, broken down by year if possible.
- All complaints were resolved with no payments made
- Is bin collection performed and managed directly by the council, or outsourced to private contractors? If outsourced, how are the contracts awarded and how is fair competition ensured?
- Directly managed by the council
- Please provide all contract amounts awarded for any outsourced bin collection and management services in the financial years 2020/21 to 2023/24, broken down by year if possible.
- Not applicable
- How many bin men/women have been employed by the council in the financial years 2020/2021 to 2023/24, broken down by year if possible?
- 2020/21 - 49 all male
- 2021/22 - 51 including 1 female
- 2022/23 - 51 including 1 female
- 2023/24 - 52 including 1 female
- For the financial years 2020/2021 to 2023/24, what is the average salary of bin men/women in your council area per year?
- 2020/21 - Driver £24,378, Loader £21,624
- 2021/22 - Driver £24,378, Loader £21,624
- 2022/23 - Driver £27,303, Loader £23,550
- 2023/24 - Driver £29,427, Loader £25,674